The conditions detailed below do not affect your statutory rights according to United Kingdom law.

The English Leather Rose Co. Ltd aims to deliver the best possible customer service experience.

Satisfaction guaranteed or your money back
Please let me know within 7 days of receipt if you intend to return any goods. You should obtain proof of posting.
Return the goods in their original packaging and in resalable condition to:

Louise Hugill
The English Leather Rose Co.
81 Malsbury Ave.
Scraptoft
Leics
LE7 9FQ

Safe delivery:
Unless otherwise stated or agreed, I will post your rose within 3 working days of receiving payment.

You can have your rose delivered to your home or sent direct to the person it is intended for.
Should there be no-one available to accept delivery, the postman will leave a card informing the recipient how to collect the parcel or re-arrange delivery. It becomes the recipient’s responsibility to arrange re-delivery or collection.
I accept no liability if delivery is not made due to the recipient not being available.

We will post your order to the address as you enter it at the check out. No liability is accepted for late or failed delivery if the quoted address is incorrect.

If you wish to have your rose posted to a business address, The English Leather Rose Co. Ltd shall be deemed to have delivered the order to its intended recipient by delivering it to the reception area at the business address.

I cannot guarantee the delivery date for items sent by first class post or Airmail.

International Orders:
I will send a rose anywhere in the world (subject to UK Post Office acceptance) and a proof of posting certificate is always obtained.

Local customs may impose additional import duties and customs charges. You will be responsible for these charges as levied.

It is the customers responsibility to select the correct international postage region at the checkout. An additional handling charge of £1 will be imposed for collecting the difference owed if the incorrect option is selected.

Your order may be split into more than one box.

Payment:
Pay using your credit or debit card when placing your order via our secure server. The system requires you to supply the registered address of the credit card holder. In the unlikely event that your card is used fraudulently to make a purchase with The English Leather Rose Co. Ltd, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

If you are ordering from a non UK address the appropriate exchange rate will be applied by your credit card company.

If you want to pay using your PAYPAL account, I will send you a PAYPAL invoice on request.

If you pay using a personal cheque, you can post your order & payment to the address above. Cheques should be made payable to “The English Leather Rose Co. Ltd” . Cheques must be drawn on a UK bank and must be in UK Pounds only. Please add the corect P&P charge to your order total. It is your responsibility to ensure that your order/instructions are clear. Please provide a contact ‘phone number and/or email address so that we can confirm receipt of your order. Allow up to 10 working days for your cheque to clear - your order will then be despatched. This method of ordering is not recommended if you require your rose quickly.

Availability:
Leather roses are a handcrafted item that take time to produce. It is possible that at busy periods demand may exceed supply. Please order early to avoid dissapointment. If I cannot fulfill your order, I will notify you within 24 hours and of course, refund your payment in full.

Substitutions:
Substitutions will not be sent unless I have your approval. In the unlikely event that the rose you have ordered is not available, I will contact you to discuss alternative options.

Personal messages
Including your message is an free extra service. No responsiblity is taken if I do not receive your message, if it arrives too late to be included or if it is transcribed incorrectly.

Inability to provide services:
If I am unable to provide these services to you because of any causes beyond my control (including, but not limited to, postal delays, the failure of equipment or power supplies, illness or industrial action), I will not be liable to you for any loss that you may suffer. In all cases the extent of my liability is limited to the value of the order placed.

Privacy:
I have a firm commitment to protecting your privacy and security as my customer.
When you place an order for a product I will collect your credit card billing address, credit card information, telephone number, email address and the delivery address for your order. This Information will only be used to process your order and, if necessary, to contact you regarding the status of your order. Whilst I may occasionally contact you via email to inform you of special promotions, I will never pass on or sell your details to another company. If you do not wish to be sent email notifications of promotions by ‘The English Leather Rose Co ’ just tell me.