Terms & Conditions |
The conditions detailed below do not affect your statutory rights according to United Kingdom law.
The
English Leather Rose Co. Ltd aims to deliver the best possible customer
service experience.
Satisfaction guaranteed or your money back
Please let me know within 7 days of receipt if you intend to return any
goods.
I will issue an immediate refund upon receipt of the box. You should obtain
proof of posting.
Return the goods in their original condition to:
Louise Hugill
The English Leather Rose Co.
81 Malsbury Ave.
Scraptoft
Leics
LE7 9FQ
In all cases the extent of my liability is limited to the value of the order placed.
Safe
delivery
I cannot guarantee the delivery date for
items sent by first class post, courier or Airmail.
Your order will be sent using the service you select at the checkout.
For full details Click Here
International
Orders:
I will send a rose anywhere in the world (subject to UK Post Office acceptance)
and proof of posting is always obtained.
Local customs may impose additional import duties and customs charges. You will be responsible for these charges as levied.
Your order may be split into more than one box.
If you are ordering from a non UK address the appropriate exchange rate will be applied by your credit card company.
Payment:
Pay using your credit or debit card when placing your
order via our secure server. The system requires you to supply the
registered address of the credit card holder. In the unlikely event
that your card is used fraudulently to make a purchase with The English
Leather Rose Co. Ltd, you the consumer, are entitled to cancel the
said payment(s). If payment has already been made, you, the customer
are entitled in accordance with the standing Consumer Protection Distance
Selling Regulation (2000), to a re-credit or to have all sums returned
to you by the card issuer.
Telephone payments are processed via Paypal (you do not need a Paypal account for this). Your card details will not be stored once the transaction has been processed.
If you pay using a personal cheque, you can post your order & payment to the address above. Cheques should be made payable to “The English Leather Rose Co. Ltd” . Cheques must be drawn on a UK bank and must be in UK Pounds only. Please add the corect P&P charge to your order total. It is your responsibility to ensure that your order/instructions are clear. Please provide a contact ‘phone number and/or email address so that we can confirm receipt of your order. Allow up to 10 working days for your cheque to clear - your order will then be despatched. This method of ordering is not recommended if you require your rose quickly.
You can also email your order to me and I will send you a PAYPAL invoice..
Availability:
Leather roses are a handcrafted item that take time to produce. It is possible
that at busy periods demand may exceed supply. Please order early to
avoid dissapointment. If I cannot fulfill your order, I will notify
you within 24 hours and of course, refund your payment in full.
Substitutions:
Substitutions will not be sent unless I have your approval. In the unlikely
event that the rose you have ordered is not available, I will contact
you to discuss alternative options.
Personal
messages
Including your personal message is an free extra service. No responsiblity
is taken if I do not receive your message, if it arrives too late to
be included, if it is transcribed incorrectly or for any other reason.
Deposits:
Deposits
paid for custom orders are non refundable if you cancel your order within
4 weeks of the date that it has been agreed that I will start work on the
project.
Inability
to provide services:
If I am unable to provide these services to you because of any causes beyond
my control (including, but not limited to, postal delays, the failure of
equipment or power supplies, illness or industrial action), I will not
be liable to you for any loss that you may suffer.
In all cases the extent of my liability to you is limited to the
value of the order placed.
Privacy:
I have a firm commitment to protecting your privacy and security as my
customer.
When you place an order on the my website (englishleatherrose.com) I will collect your credit card billing address, credit card information, telephone number, email address and the delivery address for your order. This Information will only be used to process your order and, if necessary, to contact you regarding the status of your order. This information is held on the secure server for 30 days from the transaction date.
Telephone orders are processed using Paypal and your card details are not stored once the transaction has been processed.
Whilst I may occasionally contact you via email to inform you of special promotions, I will never pass on or sell your details to another company. If you do not wish to be sent email notifications of promotions by ‘The English Leather Rose Co ’ just tell me.